Terms of Service

1. Acceptance and eligibility

By accessing or using SqoutIQ, you agree to these Terms on behalf of yourself and, when applicable, the business or organization you represent. You must be legally able to enter into this agreement and authorized to bind that organization. If you do not agree, do not use the services.

2. The services

SqoutIQ provides business tools that may include demand intelligence, visitor recovery, contact and lead management, messaging, campaign workflows, geographic insights, reporting, and authorized integrations. Features may depend on a customer's subscription, configuration, data availability, and third-party services.

3. Accounts and access

You are responsible for accurate account information, safeguarding credentials, assigning appropriate permissions, and all activity under your account. You must promptly notify us of suspected unauthorized access. Accounts and seats may not be transferred or shared except as expressly permitted.

4. Customer data and instructions

You retain your rights in information, content, contacts, messages, files, and other data submitted to or processed through the services (“Customer Data”). You grant SqoutIQ the limited rights necessary to host, process, transmit, display, protect, and support Customer Data to provide the services and follow your authorized instructions.

You represent that you have the rights, notices, permissions, consent, and lawful basis required to collect, provide, connect, enrich, use, and communicate with Customer Data. You are responsible for the accuracy and legality of your instructions and outreach.

5. Acceptable use

You may not use the services to violate law or another person's rights; send unlawful, deceptive, abusive, or unsolicited communications; misrepresent identity or affiliation; upload malware; attempt unauthorized access; interfere with service operation; bypass security or usage controls; scrape or reverse engineer protected parts of the service; or use data for discriminatory, harmful, or prohibited purposes.

6. Communications compliance

You are the sender of customer-directed communications and are responsible for applicable telemarketing, text messaging, email, privacy, advertising, and consumer-protection requirements. This includes obtaining required consent, maintaining evidence, using accurate sender information, checking applicable suppression and do-not-contact lists, providing required disclosures, and honoring opt-outs promptly. SqoutIQ may suspend activity that presents legal, security, deliverability, or carrier risk.

7. Third-party services

The services may interoperate with customer-authorized data, communications, mapping, payment, or other third-party services. Those services are governed by their own terms and may change, become unavailable, or affect functionality. SqoutIQ is not responsible for third-party acts, omissions, data, or availability.

8. Fees and subscriptions

Fees, subscription periods, usage limits, payment terms, renewals, and cancellation terms are stated in the applicable order form or service agreement. Except where that agreement or applicable law provides otherwise, fees already earned or incurred are non-refundable.

9. Intellectual property

SqoutIQ and its licensors retain all rights in the services, software, designs, documentation, trademarks, and related technology, excluding Customer Data. Subject to these Terms and payment of applicable fees, SqoutIQ grants you a limited, non-exclusive, non-transferable, revocable right to use the services for your internal business purposes during the applicable subscription.

If you provide feedback, you permit us to use it without restriction or obligation, provided we do not identify you publicly without permission.

10. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform under the parties' agreement and protect it with reasonable care, except where disclosure is authorized or legally required.

11. Privacy

Our handling of personal information is described in the Privacy Policy. Customers remain responsible for their own privacy notices and obligations. Additional data-processing terms may apply under a separate agreement.

12. Changes and availability

We may improve, modify, or discontinue features and may perform maintenance. We aim to provide reliable service but do not promise uninterrupted or error-free availability unless a signed agreement states otherwise. We may update these Terms by posting a revised version and updating the date above; material changes may also be communicated through the service or by email.

13. Suspension and termination

We may suspend or restrict access when reasonably necessary to protect the service, users, or third parties; address suspected misuse, nonpayment, or legal risk; or comply with law. Either party may terminate as provided in the applicable service agreement. Upon termination, access ends and Customer Data is handled according to applicable agreements, retention practices, and legal requirements.

14. Disclaimers

To the fullest extent permitted by law, the services are provided “as is” and “as available.” SqoutIQ disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that data, classifications, scores, maps, estimates, leads, delivery results, or business outcomes will be complete, accurate, timely, or successful. See our Disclaimer for additional information.

15. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from the services. SqoutIQ's total aggregate liability arising from the services will not exceed the fees paid or payable for the services giving rise to the claim during the twelve months before the event giving rise to liability. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

16. Indemnification

You will defend and indemnify SqoutIQ and its personnel from third-party claims, damages, penalties, and reasonable costs arising from Customer Data, your communications or campaigns, your violation of law or these Terms, or your infringement of another person's rights, except to the extent caused by SqoutIQ's own unlawful conduct.

17. Governing terms and disputes

The governing law, venue, and any dispute procedure stated in an applicable signed order form or service agreement control. If no such agreement specifies them, applicable law determines the appropriate governing law and forum. Before filing a formal claim, each party agrees to make a good-faith effort to resolve the matter informally.

18. General

These Terms and applicable signed agreements are the complete agreement for the services and replace prior discussions on the same subject. If terms conflict, a signed agreement controls over these website Terms. Failure to enforce a provision is not a waiver. Invalid provisions will be limited to the minimum extent necessary, and the remaining provisions continue. You may not assign the agreement without consent except as part of a permitted merger or sale of substantially all assets.

19. Contact

Questions about these Terms may be sent to info@sqoutiq.com.